Jacqueline Antalik is a User Experience and Service Designer with OXD, a human-centered design, and technology consulting firm based in Vancouver, British Columbia. She leads a team of designers who utilize user-centric and design-thinking approaches to solve complex, dynamic, and networked problems for clients. Jacqueline and her colleagues champion the use of service design and Agile methods to design, build, and launch digital services that make a difference. 

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Jacqueline's 20 years of industry expertise comes from working on large mission-critical systems and extensive experience in human-computer interaction, business and system analysis, workshop planning and facilitation, and workplace learning and technology. She has extensive experience running both training and innovation design workshops. Jacquline and her team have run sold-out workshops two years in a row at the Service Design Canada conference. 

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Jacqueline believes that designing and delivering positive, meaningful experiences isn't just about the tools and methods. End-users have their own unique needs, personal perspectives, and fresh ideas—and it's this opportunity for unearthing the human connection that motivates her as an experience designer.